Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Bush Doctor Safaris may collect, use, store and share personal information when you visit our website, contact us, request a safari proposal or travel with us.
On this page
This draft intentionally avoids inventing an effective date, specific privacy-law jurisdiction, fixed retention period, cookie platform or privacy email address that should be confirmed by Bush Doctor Safaris before publication.
This Privacy Policy applies to personal information handled by Bush Doctor Safaris in connection with our website, enquiries, safari proposals, bookings and travel services.
We aim to collect and use only the information reasonably needed to respond to you, arrange and support your journey, operate our business, meet relevant obligations and improve the experience we provide. The sections below explain the main ways that information may be handled.
Information We Collect
Depending on how you interact with Bush Doctor Safaris, we may collect information such as your name, email address, telephone number, country of residence and other contact details you choose to provide.
When you enquire about or book a journey, we may also receive travel-related information such as preferred dates, destinations, accommodation preferences, traveller names, ages, nationality, passport details, dietary requirements, accessibility needs and emergency contact information where relevant to the trip.
We may keep records of enquiries, proposals, booking communications, service requests, feedback and other correspondence connected with your relationship with us.
How We Collect Information
We may collect personal information directly from you when you complete a website form, contact us by email or telephone, request an itinerary, confirm a booking, make a service request or communicate with our team.
Information may also be provided by a lead traveller on behalf of other people in the booking, or received from travel partners and service providers where this is necessary to arrange or manage your journey.
When you use our website, certain technical information may be collected automatically through cookies, server logs and similar technologies, depending on the settings and services used on the site.
How We Use Your Information
We use personal information to respond to enquiries, prepare tailored safari proposals, confirm and manage bookings, communicate important travel information, coordinate requested services and provide support before, during and after a journey.
We may also use information where reasonably necessary to operate and protect our website and business, maintain records, meet legal or regulatory obligations, resolve problems, improve our services and understand how clients interact with us.
Booking & Traveller Data
Arranging a safari can require personal information about each traveller. This may include names exactly as shown on travel documents, dates of birth, nationality, passport information, rooming details, transfer information and other details required by the suppliers involved in your itinerary.
Where one person makes an enquiry or booking on behalf of others, that person should ensure they are authorised to provide the relevant information and should make the other travellers aware that their details may be used to arrange the journey.
Please provide only information that is relevant to your enquiry or booking and avoid sending unnecessary sensitive information. If you are supplying information about another traveller, please make sure they understand why it is being provided.
Sensitive Information
In some circumstances, you may choose to tell us about health, mobility, accessibility, dietary, allergy or other personal requirements so that we and the relevant travel providers can plan your journey appropriately.
We will aim to use and share this type of information only where it is reasonably necessary for the requested service, safety or travel arrangements, and only with the people or organisations that need it for that purpose.
Website & Device Data
When you visit our website, we may receive technical information such as your IP address, browser type, device type, operating system, referring page, pages viewed and approximate location derived from network information.
This information may be used to maintain website security, diagnose technical issues, understand general website usage and improve the performance and experience of our digital services.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to support essential site functions, remember preferences, understand website performance and, where enabled, measure the effectiveness of communications or marketing.
The cookies available on the site may vary depending on the services and integrations in use. You can usually control or delete cookies through your browser settings, although disabling certain cookies may affect how parts of the website work.
Where a cookie consent tool is provided, you can use it to review or adjust the categories of optional cookies available to you.
Marketing Communications
We may send news, travel inspiration, safari information or promotional communications where you have asked to receive them or where doing so is otherwise permitted under applicable law.
You can ask us to stop sending marketing communications at any time by using an unsubscribe option where available or by contacting us. This will not prevent us from sending service messages that are necessary for an active enquiry or booking.
We do not need you to receive marketing messages in order to enquire about or book a journey with Bush Doctor Safaris.
Sharing With Travel Partners
To arrange and deliver your journey, we may share relevant information with organisations involved in the requested services, such as camps and lodges, airlines, charter operators, transfer companies, guides, activity providers, destination partners, payment or technology providers and relevant authorities.
We aim to share only the information reasonably required for the service being provided. Those organisations may process personal information under their own privacy practices and legal responsibilities.
International Data Transfers
International travel naturally involves organisations located in different countries. Personal information may therefore need to be transferred to or accessed by travel providers in the destinations included in your itinerary or in other countries where relevant service providers operate.
Where applicable law requires additional protections for an international transfer, we will aim to use appropriate arrangements or work with providers that are able to handle the information in a responsible manner.
Data Retention
We keep personal information for as long as it is reasonably needed for the purpose for which it was collected, including managing enquiries and bookings, maintaining business and financial records, responding to disputes and meeting legal or regulatory requirements.
Retention periods can vary depending on the type of information, the services involved and any applicable legal obligations. Information that is no longer reasonably required may be deleted, anonymised or securely archived where appropriate.
Data Security
We take reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
No website, email system, internet transmission or storage method can be guaranteed to be completely secure. Travellers should also take reasonable care when sending personal or travel-document information electronically.
Your Privacy Rights
Depending on the privacy laws that apply to you, you may have rights relating to your personal information, which can include asking for access, correction, deletion, restriction or a copy of certain information, or objecting to particular uses.
You may also withdraw a marketing preference at any time. Before completing certain privacy requests, we may need enough information to verify your identity and understand the request. Some rights are subject to legal exceptions or record-keeping requirements.
Children’s Privacy
Family and group bookings may include children. Where information about a child is required to arrange travel, we expect it to be provided by, or with the knowledge of, a parent, guardian or authorised adult responsible for the booking.
We aim to collect only the information reasonably needed to provide the requested travel services and do not intend to use children’s personal information for independent direct marketing.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or applicable requirements.
When the policy is updated, the revised version may be published on this page and the effective date should be updated accordingly.
We encourage visitors and travellers to review the current version when providing personal information or making a new booking.
Contact
If you have questions about this Privacy Policy, how Bush Doctor Safaris handles personal information, or you wish to make a privacy-related request, please contact us.
Email: Please insert official privacy or customer service email
Location: Nairobi, Kenya
Talk to us about your information.
If you have a question about this Privacy Policy or want to make a privacy-related request, contact our team and we will help you with the next steps.